Cox Cable Knows How To Ruin Your Day
After nearly 20 years as a Cox subscriber, I've moved into another cable service area. My cable modem/digital phone device had to be turned in within ten days, or they'd bill me for it. You can't drop off gear at every Cox outlet, so I went up to their center on Euclid and Federal.
There was a line outside. No surprise. There's always a line. So, take a number and have a seat over there. Fine. They had four out of ten windows manned, necessitating a long wait. For some reason, Cox has decided that running commercials for their service, the same commercials I mute because they're so annoying, is a good way to occupy customer time while waiting for their number to come up.
What the hell? These people are already Cox customers, or they wouldn't be there! Is there some reason they have to infest the room with their blaring, vapid "Your friend in the digital age" commercials? One friggin commercial after another, on numerous screens, blasting in Spanish alternating with English. One. After. Another. Nonstop. If they served Spam cubes on toothpicks, the Cox facility could qualify for a minor circle in Hell. Hell 2.0, perhaps. The longer I sat there, the more annoyed I got. And the longer my number wasn't called, the more impatient I got.
Look, Cox. Can the damned commercials and play something melodic and pleasant. I hate your commercials and, next to car ads, you seem to be one of the most prevalent advertisers out there. If I already have your service, I don't need to be told how great it would be to have it. Like there's a choice.
No wonder you need a security guard wandering around. Your consideration for your customers is negligible. What rocket scientist decided we would enjoy watching your crummy commercials nonstop while waiting to pay bills or return equipment?
Here's what I'd like to do. It would involve duct-taping that genius to a chair and subjecting him/her to a loop of Cox commercials at high volume. Your only tool would be an ice pick. Your only option to avoid listening to these commercials would be to jam that ice pick into your ears.
Shall we play a game?
